Archive | May, 2013

Employee Retention – It’s Not About The Money

A number of years ago I headed the HR department in a 900+ technical support centre.  As everyone knows contact and technical support centres typically have high employee turnover; anywhere from on average  75% annually to as high as 200% annually, and sometimes beyond!  Our turnover averaged 11% annually.  How did we do it? Fact […]

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Westray Anniversary

Today is May 9 and 21-years-ago 26 miners/fathers/sons/husbands/friends lost their lives when the Westray Mine blew up.  Having lived and worked in the Plymouth/New Glasgow areas, and having worked in the mining industry, I shed a silent tear for the loss of lives and the chaos and pain this criminal act brought to the families, […]

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