A number of years ago I headed the HR department in a 900+ technical support centre. As everyone knows contact and technical support centres typically have high employee turnover; anywhere from on average 75% annually to as high as 200% annually, and sometimes beyond! Our turnover averaged 11% annually. How did we do it? Fact […]
Archive | May, 2013
Webinar Occupational Health and Safety for Business Owners.
Today is May 9 and 21-years-ago 26 miners/fathers/sons/husbands/friends lost their lives when the Westray Mine blew up. Having lived and worked in the Plymouth/New Glasgow areas, and having worked in the mining industry, I shed a silent tear for the loss of lives and the chaos and pain this criminal act brought to the families, […]